Skip to main content

Service Updates

With the COVID-19 pandemic, Red Deer College has made changes to service areas and facilities. 

Please note the details and contact information provided below.

Academic Advising through Schools
Academic Support
Admission, Registration and Information Services
Campus Store and The Pulse
Cashier Services
Centre for Teaching and Learning
Child Care Centre
Counselling Services
Disability Resources
Flexible Learning
Food Services
Gary W. Harris Canada Games Centre
Health, Safety and Wellness Centre
IT Services
Indigenous Student Services
International Students
Library
Parking
Print Centre
Residence  
Student Connect Centre
Students’ Association of Red Deer College
Testing Services


Academic Advising through Schools

School Academic Advising services will be holding online appointments until further notice. Please see the contact emails below for each School. 

  • School of Arts and Sciences: artscienceinfo [at] rdc [dot] ab [dot] ca
  • School of Creative Arts: creativearts [at] rdc [dot] ab [dot] ca
  • Donald School of Business: dsbinfo [at] rdc [dot] ab [dot] ca
  • School of Education: education [at] rdc [dot] ab [dot] ca
  • School of Health Sciences: healthsciences [at] rdc [dot] ab [dot] ca
  • School of Trades & Technologies: tradesandtechnologies [at] rdc [dot] ab [dot] ca 
  • School of Continuing Education: ce [at] rdc [dot] ab [dot] ca

Monday to Friday | 8:30 am – 4:30 pm

Learn more about Academic Advising.


Academic Support

RDC provides students with a variety of Academic Support, such as tutoring and learning strategies.  

Monday to Friday | 8:30 am – 4:30 pm  

Contact: Website | Email: help_learn [at] rdc [dot] ab [dot] ca | Phone: 403.342.3264


Admission, Registration and Information Services 

Admission, Registration and Information Services are available in a blended format, offering limited in-person services (starting January 11), as well as online and phone services. Stay tuned as more details will be shared soon. 

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: admissions [at] rdc [dot] ab [dot] ca | Phone: 403.342.3400 (toll-free: 1.888.732.4630)


Campus Store and The Pulse

New and used textbooks, course packs, ILMs, merchandise, gifts, art and other supplies can be ordered online anytime or bought in-person from RDC’s Campus Store and The Pulse starting January 4.

Curbside pickup will no longer be available.    

When ordering course materials and other items online, you can have them shipped to your house or picked up in-person through the Campus Store service window. If you’re picking up your order in-person, please have your order number ready, and wear a face covering. When purchasing course materials and items in-person, wear a face covering.  

Digital Textbooks: When ordering online, if the textbook says "choice," it will give digital or print options. Not all course materials are currently available in digital format, but the Campus Store is working with publishers to increase the availability of digitalized content. 

Online ordering: Available 24/7  
In-person shopping: Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: 0913mgr [at] follett [dot] com | Phone: 403.342.3245 

You may also find textbooks through the Used Bookstore operated by the Students’ Association of Red Deer College. Please sageneral [at] rdc [dot] ab [dot] ca (email )the SA or contact 403.342.3200 if you have questions.  


Cashier Services 

Cashier Services are available for limited in-person, online and phone inquiries. Stay tuned as more details will be shared soon.  

Contact: Website | Email: cashier [at] rdc [dot] ab [dot] ca | Phone: 403.342.3400 (toll-free: 1.888.732.4630)


Centre for Teaching and Learning

The Centre for Teaching and Learning is available for online service delivery.  

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: ctl [at] rdc [dot] ab [dot] ca | Phone: 403.356.4989  

Connect: Facebook | Twitter  


Child Care Centre

Child care services are available to RDC students, staff, and members of the community, with priority placement given to RDC students. 

Office Hours: Monday to Friday | 8:30 am – 4:30 pm 

Child Care Centre Hours: Monday to Friday | 7:30 am – 5:30 pm  

Contact: Website | Email: childrens [dot] program [at] rdc [dot] ab [dot] ca | Phone: 403.357.3600 


Counselling Services

RDC’s Counsellors continue to offer virtual (video or phone), and in-person appointments (starting January 11) for students.  

There are a variety of Counselling Services available at the College. Staff biographies, appointment bookings, a calendar of events, and many more resources can be viewed online.  

Virtual counselling: Monday to Friday | 8:30 am – 4:30 pm 

In-person counselling: Monday to Friday | 9:30 am – 3:30 pm 

Walk-in counselling: Wednesday | 11:00 am – 7:00 pm (tentative) 

Contact: Website | Email: counselling [at] rdc [dot] ab [dot] ca | Phone: 403.343.4064 

Connect: Facebook | Instagram


Disability Resources

Please review the various services available from RDC's Disability Resources department. 
 
Monday to Friday | 8:30 am – 4:30 pm  

Contact: Website | Email: disabilityservices [at] rdc [dot] ab [dot] ca | Phone: 403.357.3629 


Flexible Learning

The Flexible Learning Office is available for online service delivery.  

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: flexible [dot] learning [at] rdc [dot] ab [dot] ca  

Connect: Facebook 


Food Services

Limited food services will be available on campus: 

  • FarSide Bar and Grill: Monday to Friday | 8:00 am – 3:30 pm (take-out only)
    • UPDATE: to comply with current public health directives, the FarSide Bar & Grill will be offering take-out only until further notice
  • Vending machines are available throughout RDC's Main Building and in the Gary W. Harris Canada Games Centre 

View the eating areas and washrooms maps (main floor and second floor) for details on spaces to eat on RDC's campus. Please note that anyone using these areas is required to adhere to all face covering protocols and signage posted. 

Contact: Website | Email: sageneral [at] rdc [dot] ab [dot] ca | Phone: 403.342.3200 


Gary W. Harris Canada Games Centre 

RDC continues to monitor and adapt our operations in response to COVID-19. 

As such, the Collicutt Performance Fitness Zone, Border Paving Running Track and Arena will all be closed for public access until at least Thursday, January 21. 

Additionally:

  • Larkaun Homes Squash Courts remain closed for now  
  • Fitness classes and drop-in activities are not available at this time  
  • Personal training is currently unavailable, as RDC adheres to current public health directives. Assessments will be conducted virtually, until further notice. Please email Gregory Howe, RDC's Varsity Strength & Conditioning Specialist, at Gregory [dot] Howe [at] rdc [dot] ab [dot] ca for more details  

Contact: Website | Email: sandra [dot] liberty [at] rdc [dot] ab [dot] ca | Phone: 403.342.3361 

Connect: Facebook | Instagram 

Return to top


Health, Safety and Wellness Centre

RDC's Health, Safety and Wellness Centre is open to in-person support on-campus by appointment. To make an appointment, phone or health [dot] safety [at] rdc [dot] ab [dot] ca (email) the Health, Safety and Wellness Centre.

If you’re experiencing an injury that requires immediate attention, please visit the Health, Safety and Wellness Centre in-person, located in Room 901. Please, do not visit our office, or attend campus at all, if you are ill. 

If RDC students, faculty and staff suspect they have COVID-19, have had a close contact with someone who has tested positive, or if they have tested positive for the illness, you are asked to complete the COVID-19 Report

Find more information on COVID-19 Illness Reporting Procedures. 

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: health [dot] safety [at] rdc [dot] ab [dot] ca | Phone: 403.342.3427 


IT Services

IT Services team members are available to assist students and employees remotely, and, where necessary, in-person by appointment.  

Online self-service is available 24/7 through IT Services' online portal. Limited in-person support is available in the Library

Monday to Friday | 8:00 am – 4:30 pm 

Contact: Website | Email: servicedesk [at] rdc [dot] ab [dot] ca | Phone: 403.342.3580 


Indigenous Student Services

Indigenous Student Services is offering in-person and online services. To book an appointment (for dates after January 11), contact Talitha Klym by phone (403.357.3672) or by talitha [dot] klym [at] rdc [dot] ab [dot] ca (email)

Online support: Monday to Friday | 8:30 am – 4:30 pm 

In-person support: Mondays and Wednesdays | 9:30 am – 2:30 pm 

Contact: Website | Email: indigenous [dot] services [at] rdc [dot] ab [dot] ca | Phone: 403.342.3284 

Connect: Facebook  


International Students

RDC’s International team is dedicated to supporting our prospective and current international students. We provide assistance in determining which RDC program is right for you, guidance on the international application and admissions process, and help you prepare to learn, live, and thrive in the central Alberta community. All international students are welcome to reach out to us at anytime if you have any questions related to your experience at RDC. 

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: international [at] rdc [dot] ab [dot] ca | Phone: +1.403.356.4941 

Connect: Facebook | Instagram 


Library

For the first week of classes, January 4 – 10, the Library is open online only. Online consultation will be available: 

  • Monday to Thursday | 8:00 am – 9:00 pm 
  • Friday | 8:00 am – 6:00 pm 
  • Saturday | 12:00 pm – 5:00 pm 
  • Sunday | 12:00 pm – 8:00 pm 

Starting January 11, the Library will be open in-person and online. Hours for in-person visits and online consultation are: 

  • Monday to Thursday | 8:00 am – 9:00 pm 
  • Friday | 8:00 am – 6:00 pm 
  • Saturday | 12:00 pm – 5:00 pm 
  • Sunday | 12:00 pm – 8:00 pm 

Check out the Library’s hours at rdc.libcal.com/hours.  

All in-person activities at the Library will follow Alberta Health Services physical distancing protocols for capacity.  

To study or use Library facility: 

  • Starting on January 11, students who are looking to study on campus can study in the Library. RDC's Library no longer requires students to book a seat at a study table or a computer, and there are no time limits when using those spaces.
  • The only spaces that will require students to book are the Library's Study Rooms and Cubicles, which will have a daily maximum time limit of two hours. Find complete details here

To access Library resources: 

  • All electronic resources can continue to be accessed through the Library’s guides 
  • Students, faculty and staff can access physical resources such as books by placing a hold in advance 

To use Library services: 

  • All Library services will be available either in-person or online throughout Winter Term 
  • These include research citation help, technology assistance, writing, ESL and math tutoring, learning skills and strategies, and disability resources 

Contact: Website | Email: rdclibrary [at] rdc [dot] ab [dot] ca | Chat  

Connect: Facebook | Instagram | Twitter 

Return to top


Parking  

Parking is free for students, faculty, staff and guests throughout Winter Term, and Residence parking fees are also waived. Please note that Lot B, Lot N and Lot R will be closed for the coming months. The parking and entrances map shows the open lots and entrances that you can access on campus this term.  


Print Centre

Place your print orders in-person (Room 800) or by printcentre [at] rdc [dot] ab [dot] ca (email) (students) or online (employees). Pickup orders in-person or by pre-arranged curbside pickup in Parking Lot C, north of Library.  
 
Payments methods accepted: cash, debit, or credit card.  

Monday to Friday | 8:30 am – 4:30 pm 

Curbside pickup: Monday to Friday | 9:00 am – 3:30 pm 

Contact: Website | Email: printcentre [at] rdc [dot] ab [dot] ca | Phone: 403.342.3302 


Residence

Residence is open and still accepting students for Winter 2021 term. Residence has implemented a series of precautions following provincial guidance to help create a safe community within Residence on RDC's main campus.  

If you want to live in Residence this winter let us know! We can help create a move-in time and date that will suite your individual needs throughout the term. Requests to move-in this fall will be based on availability.  

At this time, Residence programming and events is taking place virtually. We know this is a big change from what you might be used to in Residence, but we remain committed to help create a safe and fun experience while you reside on campus. 

We are constantly evaluating our COVID-19 precautions to help create a safe environment and help to prevent the possible spread of COVID-19 on campus and in Residence. We will notify our students in Residence if changes are made to ease precautions or, if warranted, we add new precautions for the health and safety of our community.  

Monday to Friday | 8:00 am – 4:00 pm  
 
Contact: Website | Email: residence [at] rdc [dot] ab [dot] ca | Phone: 403.342.3257 

Connect: Facebook | Instagram  

Return to top


Student Connect Centre (Student Funding, Awards, Records and Advising)

The Student Connect Centre is offering limited in-person services, by appointment only, starting January 11. In addition, you can continue to book online or phone appointments, or contact the Student Connect Centre by phone or email.  

//outlook [dot] office365 [dot] com/owa/calendar/RedDeerCollegeStudentConnectCentre1 [at] rdc [dot] ab [dot] ca/bookings/" target="_blank">Book an appointment | Email: studentconnect [at] rdc [dot] ab [dot] ca | Phone: 403.342.3254 


Students' Association of Red Deer College

RDC’s Students’ Association (SA) offers a variety of services in-person. Students can stop by the SA Office to rent their locker, purchase their transit bus pass, buy used textbooks and inquire about student health and dental benefits, among other items. 

The Far Side Bar & Grill is open Monday to Friday from 8:00 am – 3:30 pm for take-out only.

  • UPDATE: to comply with current public health directives, the FarSide Bar & Grill will be offering take-out only until further notice

The Loft, which is located just outside the SA Office, is an ideal place to study or safely connect with classmates.  
 
If you're experiencing financial shortfalls or looking for mental health resources and other details about SA services, visit the SA website

SA Office: Monday to Friday | 9:00 am – 4:00 pm 

Contact: Website | Phone: 403.342.3200 

Email:

  • Academic supports & other student challenges: savpa [at] rdc [dot] ab [dot] ca
  • Health & dental: sahealthplan [at] rdc [dot] ab [dot] ca
  • General inquiries: sageneral [at] rdc [dot] ab [dot] ca  

Connect: Facebook | Instagram | Twitter  


Testing Services

RDC's Testing Services re-opened on Monday, January 11, 2021 with a mixture of limited in-person service along with online service delivery. 

In-person service

Monday to Thursday | 8:30 am – 4:30 pm

Online service

Friday | 8:30 am – 4:30 pm

Even though the Test Centre is closed on Fridays, phone calls and emails are welcome.

In-person exam invigilation in Testing Services will resume on Monday, January 18, 2021. Due to current COVID-19 health and safety protocols and in-person capacity limits, exam invigilation services will include only pre-scheduled accommodated exam invigilation at this time.

Testing Services will not be involved in the set-up or administration of Fall 2020 Supplemental exams. As per the direction from the Registrar, College faculty will work directly with learners to set-up and administer these exams. Information regarding the administration of Winter 2021 Deferred and Supplemental Exams will be shared at a later date.

RDC Entrance and Placement Testing will continue to be delivered online.

CBAT Apprenticeship Testing will continue to be facilitated online, with students continuing to complete their testing remotely, as per the directions provided by the instructor of each program. 

Testing Services Drop-In/Make-Up Testing service offering will remain suspended until further notice. 

Exam Accommodations

Students with approved exam accommodations will be able to start booking accommodated exams in Access+ on Monday, January 11, 2021 to be able to write exams on, or after, Monday, January 18, 2021 in Testing Services.

Although Testing Services will resume offering in-person exam invigilation services for learners with accommodations, those students will not be required to write exams in the Test Centre, especially if the exam is for an online course.

Testing Services is committed to assisting students and instructors, and appreciates everyone's understanding and patience. If you have any questions, please contact us at 403.342.3292 or test [dot] centre [at] rdc [dot] ab [dot] ca. You may also visit our Testing Services Page for additional information. 

External Testing:

External testing is available on a limited basis.

Please contact Tracy Wilson, Test Centre Coordinator, at Tracy [dot] Wilson2 [at] rdc [dot] ab [dot] ca for more information related to external testing.  
 

Return to top

Contact Us

RDC Main Campus 

Mon-Fri 10:00 am - 3:00 pm
Main Phone: 403.342.3400
Toll-free: 1.888.732.4630 (in Canada only)
Email: inquire [at] rdc [dot] ab [dot] ca


RDC Main Campus Location
100 College Boulevard | Box 5005
Red Deer, Alberta | T4N 5H5