Healthcare Security Client Service Manager

Paladin Security

Healthcare Security Client Service Manager

Paladin Security
Description of Position / skills Required



At Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.


Job Description

With Paladins recent growth, there is a security management opportunity based in Red Deer, Alberta. Reporting to the Director of Healthcare Security for Alberta, the Healthcare Client Service Manager will manage Paladin Security's portfolio for the Healthcare sector across Central Alberta.


Job Function:

Develop and maintain strong client relations by proactively identifying client needs and creating strategies to continuously exceed client expectations

Ensure a high standard of performance and strong customer service focus from employees

Monitor business margins on a monthly basis to ensure profitability and efficiency

Maintain Paladins Occupational Health and Safety program at facilities

Provide disciplinary action, mentoring, and professional development to all frontline staff

Maintain effective communication, information flow, and rapport between all team members



Certifications / Qualifications / Education



Post-secondary education in Business Administration or Security Management, or proven relatable experience

Certified Protection Professional designation through ASIS is an asset

Minimum of five years supervisory/managerial experience

Experience in law enforcement or protective services is an asset

Proven ability to build and maintain strong working relationships both internally and externally

Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients


What You Can Expect From Us:

An opportunity to join one of Canada's Best Managed Companies

A competitive compensation package

A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards

Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team Company paid professional development programs

A dynamic and challenging opportunity in a performance based company with limitless opportunity for personal career growth

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.




Job Location
Red Deer, AB
Nature of Work
Full Time
Human Services, Office / Business Administration, Sales and Service, Other
How to Apply

Application Method: All interested applicants are encouraged to submit a resume and cover letter addressed to Kelsey Mercer-Slingsby, Healthcare, People and Culture Team Lead through the Paladin Security website NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.