Part-Time Customer Service Representative

FortisAlberta

Part-Time Customer Service Representative

Competition Number
U19-076
Employer
FortisAlberta
Description of Position / skills Required

What You’ll be Doing:

As a Customer Service Representative, you are the face of FortisAlberta, an ambassador for our Company with a desire for problem solving and helping others. You thrive in a fast-paced environment, are enthusiastic, hardworking and have a positive “can do” attitude. You have the keen ability to connect with customers, listen, and assess their needs while providing solutions. As front-line support, you will be thoroughly trained and have a strong comprehension of the Company’s customer service and industry-related policies, which are the fundamental tools for offering quick, caring, and accurate assistance to our customers. You champion the FortisAlberta brand and are committed to delivering exceptional customer service.

Position responsibilities:

  • Build quality customer relationships.
  • Efficiently and accurately resolve customer inquiries.  
  • Maintain effective inter-departmental relationships.
  • Capture and summarize customer interaction details accurately.
  • Manage customer emergency situations safely and effectively.
  • Proactively communicate and identify opportunities for process and customer experience improvement.
  • Create work orders from information received by customers, retailers or internal sources.
  • Escalate issues that require tracking, follow up and resolution.

How you’ll succeed:

  • You care about our customers. You put our customers first, find the right solutions, and engage with purpose. You go the extra mile, because it is the right thing to do.
  • You engage with empathy.  You care about people and understand different perspectives.
  • You’re committed to growth. You love to learn and are passionate about growing your knowledge and developing your skills.
  • You’re driven to succeed. You are motivated by accomplishing your goals, believing in continuous improvement, and delivering your best to make an impact.
  • You take initiative. You seek to understand the “big picture” business goals. You share your ideas and contribute to the success of the organization.   
  • You’re passionate about people. You build long-term genuine relationships; you will create strong rapport with your team members and build trust through respect and authenticity.
  • Values and integrity matter to you. You value teamwork, trust, support, and accountability.

What we’re Looking for:  

  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Exceptional communication and listening skills with the ability to identify customer needs and provide solutions.
  • Readiness to collaborate and work as part of dynamic team.
  • An aptitude for forward-thinking and leveraging technology.
  • Demonstrated ability in sound judgment, critical thinking & problem solving.
  • Attention to detail with a commitment to accuracy.
  • A focus on delivering a personal experience to our customers.

What we offer:

  • Five weeks of full-time, paid training.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and an option to participate in an employee share purchase plan.
  • Excellent career development. Developing employees is an integral part of our culture. We focus on our employees’ success by fostering a continuous learning environment and offering programs to support your personal and professional growth.
  • Work in a place that fosters a culture of innovation, collaboration and creativity.

Special conditions:  

  • Candidates being considered for this position may be subject to additional testing
  • Candidates must be available for 5 weeks of full-time training Monday – Friday (8:00am-3:30pm)
  • Ability to work a flexible schedule
  • Candidates must produce a copy of their high school diploma

 

Certifications / Qualifications / Education
  • High School diploma.
  • A post-secondary diploma or degree would be considered an asset.
  • Extensive customer service experience is considered an asset.

 

Job Location
Airdrie, AB
Canada
Nature of Work
Part Time
Category
Office / Business Administration
Wage
$29.23
How to Apply

Please access the Careers page of our website: https://www.fortisalberta.com/careers