Interpreter Team Lead

Atlas Coal Mine National Historic Site

Interpreter Team Lead

Employer
Atlas Coal Mine National Historic Site
Description of Position / skills Required

Interpreter Team Lead

Job Description

 

The role ensures smooth operation of our front-line (visitor) services, including conducting a wide range of excellent quality tours for school groups, public groups, and pre-booked groups.  It also ensures the smooth operation of our frontline staffing, including daily frontline staff scheduling, pro-active problem solving, and leading daily team meetings.  Interpreter Team Leads are also responsible for relief and occasional gift shop responsibilities, including cash handling, shop restocking, public information and booking tours.  Finally, they are responsible for a range of cleaning duties, including ensuring our washrooms, buildings and general site areas are kept clean for visitors.  All duties must be performed in compliance with the Atlas’ occupational health & safety policies.

 

Responsibilities:

 

  1. Learn the history of coal mining in the Drumheller Valley, including the work and home life of the miners, the technical operation of the Atlas, and the social context in which the mines operated.
  2. Develop school and public tours (public programming), using Atlas Coal Mine program outlines and interpretation standards.  Training and tour development will be supported by the curator and line managers.
  3. Update daily staffing schedules to account for changes in tours, staffing levels and other circumstances. 
  4. Lead daily frontline team meetings and pro-actively engage with issues that arise over the season. The Interpreter Team Leads are a first point of contact for our interpreter team and a liaison between frontline staff and management.
  5. Present a minimum of 3.5 hours of high-quality public programing per day, as outlined in daily schedules.  This programming will include tipple tours, train tours, tunnel tours, unmentionable tours, specialty tours, industry familiarity (‘FAM’) tours as well as school tours and privately booked group tours.    
  6. Perform gift shop duties as needed.  This includes cash handling (cash-in/cash-out/transactions), restocking, booking tours, answering phone inquiries and giving tour/site information.
  7. Perform cleaning duties as needed to a high standard.  This includes cleaning bathrooms, historic buildings and general site cleaning (emptying garbages, etc).
  8. As we are a small team at the Atlas, assisting management with other tasks may be required throughout the job term.

 

Certifications / Qualifications / Education

 

Qualifications, Experience, and Competencies:

 

We require at least one year of post-secondary education, preferably in history, archaeology, anthropology, education, geology or performing arts.  Some management experience would be an asset.  Basic first-aid certification is required prior to the first day of work.  CSA approved steel-toed footwear is required.  A valid driver’s license is required.  A positive, flexible, caring attitude is a must and we expect all Atlas employees to take care of themselves, their team mates and our visitors throughout their work term.  We thrive in a diverse work environment.

 

Work Environment and Compensation:

 

The Atlas is an outdoor historic industrial site in a rural location.   All site buildings are designated historic resources. Work conditions can be challenging at times, due to the nature of the site and the Drumheller environment (extreme heat during the summer, difficult local terrain, historic buildings).

 

Interpreter Team Leads will work a rotating schedule, including weekends, 37.5 hours a week.  Full time heritage interpreters will work 37.5 hours a week.  Hours per week will not normally exceed 44.

 

Rate of pay is $17.75/hour.

 

Email your Cover Letter, Resume, and References to jrussell@atlascoalmine.ab.ca

ATTN: Jay Russell

Visit our job site at https://atlascoalmine.ab.ca/belong/job-opportunities/

Visit our website at www.atlascoalmine.ab.ca

 

Job Location
East Coulee, AB
Canada
Nature of Work
Full Time, Seasonal
Category
Education, Other
Wage
$17.75 /hr 37.5 hrs/wk
How to Apply

Email your Cover Letter, Resume, and References to jrussell@atlascoalmine.ab.ca
ATTN: Jay Russell
Visit our job site at https://atlascoalmine.ab.ca/belong/job-opportunities/
Visit our website at www.atlascoalmine.ab.ca